5:00 a.m.

Someone needs to do a manual on email communications. MOST OF US KNOW BY NOW THAT USING ALL CAPS IN AN EMAIL COMES OFF AS SHOUTING, and is generally not advisable unless that’s what you intend. What kinds of relational disasters can occur when a message that should have been a “Reply” is inadvertently sent “Reply All”? And what kinds of power-plays (veiled threats, intimidation, tattling) are revealed, in certain situations, by whom you “cc”?